Questions & Answers

Email: chris@bestpaintbynumbers.com

We try to answer email all inquiries within 24h on business days.

If you made a purchase with us, you will receive an order confirmation via email or SMS within a few minutes. If you have not received an order confirmation, it may be due to the following reasons:

1) Maybe you entered your email address incorrectly.

2) Please check your spam folder. It could be that the order confirmation has landed there.

3) Maybe the order process was not completed correctly, check if we charged you. If so please contact us to resend your order confirmation.

No, we do not have any minimum order requirements for our customers.

However, it is important to note that certain coupon codes may have specific conditions that must be met in order to activate them.

These conditions may vary and may include things such as a minimum amount of paintings (like 4 for 3) discount or a specific product or category that the code can be applied to.

Rest assured, the paint quantity supplied will always be sufficient to complete your project.

However, for those who prefer to apply more paint than needed, additional paint may be purchased without any problem.

It's possible that you may have allowed your paint to sit for an extended period of time before beginning your project. Unfortunately, even with an airtight seal, paint can become dry over time.

We recommend attempting to restore the paint's consistency by carefully adding a few drops of lukewarm water and thoroughly mixing it.

If the paint does not reach the desired consistency on the first attempt, please don't hesitate to try again.

We're confident this solution will help you achieve the perfect finish for your project.

Painting is a wonderful pastime that can be enjoyed by people of all ages. From childreen to adults and seniors.

It is a wonderful way to express oneself creatively, and even those who may not consider themselves to be artistically inclined can now produce beautiful and unique designs that they can be truly proud of.

Some of the benefits paint by numbers offers are:

• Paint by numbers can improve fine motor skills and hand-eye coordination
• It can be a form of stress relief and relaxation for both young and old
• It can stimulate the brain, improving cognitive function and memory
• It can boost creativity and self-expression
• It can be a fun and social activity for people of all ages to enjoy together
• It can be a great way to create a sense of accomplishment and boost self-esteem
• It can help in building patience and focus
• It can be a therapeutic way to express emotions and feelings.

• a high-quality canvas with pre-printed numbered contours
• a preview sheet
• water-based acrylic paint set, incluiding all paints needed for the painting. Everything is ready-to-paint, no need to mix the colors.
• 3 high-quality nylon brushes with different brush tips for the perfect result
• two BestPaintByNumber eBooks!
• over 5 hours of relaxing and inspiring music!

In most cases we ship within 3-7 days after your purchase (this is the production time).

We got several warehouses, some of them within the US, Germany, HK & UK

First of all thank you for your order! Each order is unique, as a result the processing time depends on several things; the type of order, when you placed it, country and more. Keep in mind that once order is made you cannot make any changes. 

However, here’s what you usually can expect from shipping after your order got processed. (more details in our shipping policy):

UK 7-19 Business Days

EU 7-19 Business Days

US 5-19 Business Days

South America 10-15 Business Days estimate

Asia 10-19 Business Days estimate

Africa 10-19 Business Days estimate

South-Africa 15-40 Business Days

Australia & New Zealand 10-19 Business Days estimate

*we can't guarantee shipping times because we depend on our shipping partner. The above listed shipping times are avg. shipping times calculated on shipping speed with our shipping carriers in the past.

Yes, we ship all over the world. Shipping costs will not apply for our customized painting kits.

Don't worry - if a product received has manufacturing defects, please send us photos of the defect, your order number and your name to chris@bestpaintbynumbers.com. If the case is deemed valid, we will cover related costs to deliver a replacement. Please be aware to send a photo of the damage within 24 hours after delivery to the Mailaddress above, otherwise we can't accept the refund.

Mainly we accept PayPal and the following Credit Cards: Visa, Mastercard and American Express.

Please note: In order to maintain our high standards, we cannot guarantee Christmas delivery for custom painting orders placed after November 10. This does not mean, however, that delivery by Christmas is not possible for orders placed after that date - we just can't guarantee it.

This information is for the USA, Australia and Europe. All other countries cannot be guaranteed as we rely on local postal service providers.

When you have uploaded and ordered your picture for your custom paint by number, we will produce everything for you and happily send the kit to your home.

The pre-printed, numbered canvas offers a delightful guide for coloring in the designated areas. The corresponding paint colors are labeled, ensuring a harmonious and cohesive final piece.

Complex pictures may take a little longer to come together, but the end result is truly breathtaking.

The joy of seeing your own artwork come to life before your eyes is truly satisfying and fulfilling.