I was very pleased with the results of my painting. One cannot tell it was painted by number.
REFUND POLICY
Returns
You are our priority so we keep our Return Policy very simple!
If you are unhappy with your order because of any reasonable quality issue (damage), it is our priority to make things right.
We'll elevate your replacement to the head of the order line and reproduce and reship it to you at no additional cost for you!
Send us an email to chris@bestpaintbynumbers.com to speak to a person of our customer support team.
If you receive a damaged product, please send us a photo of the damage within 24 hours after receiving the product.
We are unable to offer you a refund if you:
- Entered the incorrect address/insufficient address
- Have a dead package/dead mail because you did not pick up your package from your post office/parcel locker etc.
- Placed the incorrect email address, as we are unable to contact you properly.
- You do not respond to our emails regarding which photos to use for your order.
- Ordered a digital product or a gift card.
- Did not receive your kit at the time you have expected it (e.g. for a gift) because we have no control on the shipping times. As custom clearings and delayed logistics play a huge part in overall shipping time and we ship overseas.
- The products are already in production
- Purchased a product which was on sale
Please contact our customer support and we will see which solution we may be able to find for your specific case. We cannot give you a refund for your order, as we have already incurred costs for your personalized product and shipping.
If the package is returned, we will charge a $15 handling fee for each additional shipment.
We are unable to offer refunds for digital products, downloads, gift cards or customized products like custom paint by numbers. Because these unique items are made manually with lots of time and effort and will not be useful for other people. We are also unable to offer refunds to “Color Pop”, "Peel Painting" and “Royal, noble and amazing pets” once these orders have been assigned to one of our designer, regardless if they have shipped or not. This is due to the amount of time it takes to manually design and edit these orders, as they are unique and cannot be processed using a program.
If the product is damaged or has quality issues, we require a proof of the quality issue. This is for quality assurance reasons and so that we can continue to improve our products. If the quality issue is our fault, we will be glad to send you a new kit. If you can provide us photos via email which confirms the evidence of poor performance. If the evidence cannot be seen from the photos, the customer must return the item at his own expense. We will NOT send out a new kit without photo proof, the photo proof is used for documentation and quality management purposes.
If the customer suspects that the colors are wrong, please note that the "preview sheet" delivered with the painting is not always accurate and the painting can look way better than the "preview sheet". Please send us an email of the painting you painted with the colors you suspect to be wrong and an briefly explaination why you believe they are wrong. Please also note that sometimes the colors of the shadows can be different, because there is no "shadow color" and we are using the pipette to look at the true color of the shadow in the real photo. Photos without shadows are therefore preferable. Our experience has shown that the colors are correct in most cases.
Customer Reviews
Overall rating: 4.9 / 5 from 3954 reviews.
This is a great product. I love seeing my photo come to life.
Two more to go before I can finish my photo wall! I love everything about this hobby!
It is enjoyable to spread a good quality paint on this cavas. It feels like working with a silky product. So soothing and relaxing. Hours pass by and I don’t feel a need of anything else. I love how it consumes me. It a Zen!
I ordered a set of 3 paintings that will go together on the top my master bed headboard. Will share a final product. Canvas is color coded and very easy to follow. Numbering style is very convenient. Accessories are cherry on top. Brushes are exactly the size needed and hanging loops are a bonus.
The brushes are great, easy to handle
Painting my grandchildren got me through Covid
Very therapeutic and fun Results were beyond my expectations! Thank you. Great quality
Love how easy it was to do and relaxing
I was given three of these for my birthday and really enjoyed them. They look just like the pictures that were sent to them and paints were not dry like other companies seem to have.
It was fun to paint and to see the whole picture come together
Nice kit. Well done. Should have gotten extra paint when I purchased the kit. Fun to do!
Love your products
I love Best Paint By Numbers! The pictures sent are exactly printed and sooo easy to paint. I have painted pictures of my grand daughter and my grandson with his fiance, which I gave as a wedding gift. I also painted my friends and gave that as an annervsary gift. All of these turn out Fabulous! Thank you sooo much for this excellent product!! I enjoy my quiet time painting at my 71 years its so relaxing. Donna
I am involved now with painting and it is a wonderful experience. The detail of the painting is very accurate.
We have had a blast with the Paint Bu Numbers. The final product is very impressive - especially given our non-art skills!
We have a custom portrait of each of our 4 grandchildren at the age of 18 months. It was easier then I thought to paint a likeness of each child. It looks like a painting, but really looks like them! I am so pleased, that I am considering doing the whole series again at age 10. Directions are easy to follow. If I set up with good lighting on a high top near a tv, I can just paint for hours. My last portrait of the youngest grandchild took just over 20 hours with 24 colors. It is a special part of my legacy to my children and their families.
Just love your canvases.
Very good
The picture as well as the service I received regarding the painting was tremendous. However, I didn't receive the extra brush set I ordered with the painting. It took over two weeks to get that straightened out. If that wasn't an issue the rating would have been 5 stars!
Just did one of the paintings. It turned out great. Love it.
These paintings are amazing. The attention to detail that they put in was just great. I bought 3 for the ladies in my life and they absolutely loved them. A perfect gift for any loved one.
I love the quality of your canvas and paints!
I have purchased a few of the paint by numbers now this is the latest that I have finished. I don’t get to do it as often as I like so this one took me a little under 12 months to complete. I absolutely love the final result, and as you can see from the original photo to the paint by number, they are amazing quality. I have referred quite a few friends who have purchased gifts for other people and also ones for themselves. If you’re in doubt on ever getting one, don’t doubt yourself the quality is second to none
Good paints, my family loved this picture so much , i bought two more to give as gifts
I love doing these paintings, I have done them for myself and for others, so relaxing and easy to do.
The paint colours were true to the actual picture that was used so the end result looked identical to the photo. Once framed it looks beautiful
I painted a portrait years ago of my (at the time) boyfriend and I.. I spent hours and hours on this painting and was so proud of it.. He later turned to be an abusive alcoholic and I would love to paint another picture of someone that doesn't make my nervous system freeze.. I know this isn't the review you were looking for but the kit itself was amazing and easy to use. and the picture did come out beautiful. I just wish it was appreciated.
Love it when the colors in the painting, especially the facial features, closely identify the photo. Some completed art is frame worthy!
I have done 11 pictures so far. I love the idea and process. I’ve given them to my kids and grandkids and friends. Such a wonderful gift
Color Pop is fantastic!
Owning a picture of an event is wonderful and helps you recall the good times youve had with someone. Being able to relive that memory from brushstroke to brushstroke is something that touches the soul. The thoughts and conversations that come from panting (i did 1 each with my partner) are the true gift that you get to experience together and adds a little reminder on why you chose this person to spend your life with. Thank you for such a wonderful gift and making me feel like i can paint too
Ok first full disclosure, I have not started this painting yet.....however, I have been buying PNB for some time and I have never had my paintings arrive as professionally as these ones are. No wrinkles. The canvas feels amazing. Delivered in a clear platform cylinder. The numbers in the canvas and 'cheat sheet' are crystal clear and a sneak store of thr paint has me excited to start. So as reviews go I am already impressed and am looking forward to starting these ones
I started painting during Covid. I discovered the opportunity to paint personalized photos in the last 2 years. This painting is my most cherished. It is from a vacation to Wildwood NJ with my 2 grandsons. I have painted 4 personalized pics since and will continue to expand my collection.
The three I’ve completed from you company are black and white. I’m now ready to do my first color project. Hoping to win one of the 3 free kits. Yours are always detailed and complete. Thanks for providing a creative outlet I didn’t ever believe I could do.
I have been painting watercolours for many years, then I had a major stroke. I could not hold a brush or stand up. Painting by numbers has helped me enormously in my recovery and in confidence. I’m so grateful your product is available and has assisted me to recovery. I still am not back to before the stroke but I have made major progress due to you. Marion Roche ❤️
I have ordered many times and will continue to do so. I give most the paintings to friends and family as gifts and they always love them
I learn about shading and perspective from each painting I do. Sometimes I use it as a study so I can then paint my own version.
I love these framed canvas paintings. It is so relaxing and I love how real the pictures look. Everyone loves them.
I've tried numerous PBN custom kits. These are the best in terms of paint quality and flow. The colors aren't always true, but truer than other kits. I painted this series of self portraits over a 15 month period. Everyone who sees them marvels at the quality. I can enthusiastically recommend BPBN!