Thank you for visiting and shopping at BestPaintByNumbers.com. Following are the terms and conditions that constitute our Shipping Policy.
- BestPaintByNumbers is not responsible for how delayed the shipping will be. Because we only give out the packages to the shipping company and they will be the ones handling your kit to deliver to you.
- Delayed logisitcs and custom clearings play a huge role in shipping especially since our products have wet paint. So we cannot guarantee that it will go through customs easily as this makes our products special due to the paints it comes with.
- Currently we only have the standard free shipping. And the shipping time frame varies for each location.
- Please allow a week plus 14-19 business days shipping time for us to process the custom kits. These are very labor intensive to edit, design, and produce!
Shipping to different locations vary since we offer international shipping. You can send us a message at chris@BestPaintByNumbers.com for shipping time.
- If you are ordering from another country than United States, Australia, Canada or Europe the shipping time can not be calculated by us as we will need to use the shipping network of your country. We do not have any influence on the shipping time.
- Please note: In order to maintain our high standards we are unable to guarantee Christmas delivery for Custom Paintings orders placed after November 10th.
- Custom orders (photo to painting) can take up to 6-9 weeks during the holiday period. They are certainly worth the wait!
- We have no control over how long your post office will take to deliver your kit to your final destination.
- We have different warehouses overseas and ship to the one best fit for your location.
- We are not liable for stolen packages.
- All shipping companies work on business days which are defined as Monday – Friday. So trackers will usually not update on the weekends.
- We are not liable for packages shipped to the wrong address because of a typo or wrong address placed on accident during purchase.
- We can change shipping address on your order as long as you have not uploaded a photo. Because all orders are processed once you have uploaded a photo.
- If the post office has shipped your kit to the wrong address, it is better to settle this with them. As we have done our part to ship your kit with the shipping information you provide to us.
- For lost packages and packages with no update for more than 60 days, we can offer you a new kit as compensation once we have also confirmed with the shipping lines that the package was lost.
- Shipping is free the first time, but if your package is returned to us due to customs there will be a small fee to have it shipped again.
Customs, Duties and Taxes
BestPaintByNumbers.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Please always track the status of your package, as postal service providers usually do not inform us when further payments such as customs or taxes are due by the recipient.
If a package is returned to us due to unpaid customs, taxes or return to sender, we will refund the cost of the product and retain the shipping charges. We will allow one free resend if the package was returned to sender however, if it gets sent back to us the second time, we will retain the shipping fee incurred. For a 3rd attempt, an invoice will be sent with the shipping price. (Applies to international and domestic orders)
If you receive damaged merchandise, please take a picture and email us the picture at chris@BestPaintByNumbers.com right away. We will only replace damaged goods within 24 hours of a ‘Delivered’ status.